FCC Consumer Complaints – 23 February 2022
Introduction
The Federal Communications Commission recorded 954 consumer complaints on 23 February 2022 relating to telecommunications services, complaint volume increased from 911 complaints the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 485 complaints.
Key statistics
- Total complaints
- 954
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (485)
- Most reported state/territory
- California (120)
Where the complaints came from
The 954 complaints recorded on 23 February 2022 originated from 591 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 12.6% |
| Texas | 70 | 7.3% |
| Florida | 62 | 6.5% |
| New York | 56 | 5.9% |
| Pennsylvania | 44 | 4.6% |
| North Carolina | 40 | 4.2% |
| New Jersey | 40 | 4.2% |
| Maryland | 38 | 4.0% |
| Colorado | 36 | 3.8% |
| Ohio | 32 | 3.4% |
| Other states and territories | 413 | 43.3% |
Location highlight
Complaints in California were reported across 75 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 714 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 714 | 74.8% |
| Internet | 161 | 16.9% |
| TV | 56 | 5.9% |
| Radio | 14 | 1.5% |
| Emergency | 7 | 0.7% |
| Accessibility | 2 | 0.2% |
Phone complaints
714 complaints were recorded in this category, representing 74.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 485 | 67.9% |
| Billing | 70 | 9.8% |
| Availability (including rural call completion) | 49 | 6.9% |
| Equipment | 44 | 6.2% |
| Number Portability (keeping your number if you change providers) | 26 | 3.6% |
| Junk Faxes | 15 | 2.1% |
| Interference (including signal jammers) | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.0% |
| Privacy | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
161 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 76 | 47.2% |
| Billing | 42 | 26.1% |
| Speed | 16 | 9.9% |
| Privacy | 11 | 6.8% |
| Equipment | 8 | 5.0% |
| Interference | 8 | 5.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 41.1% |
| Availability | 16 | 28.6% |
| Loud Commercials | 11 | 19.6% |
| Indecency | 3 | 5.4% |
| Equipment | 2 | 3.6% |
| Interference | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.