FCC Consumer Complaints – 24 February 2022
Introduction
A total of 847 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 24 February 2022, this was lower than the 954 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 434 complaints.
Key statistics
- Total complaints
- 847
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (434)
- Most reported state/territory
- California (110)
Where the complaints came from
The 847 complaints recorded on 24 February 2022 originated from 565 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 13.0% |
| Florida | 65 | 7.7% |
| Texas | 56 | 6.6% |
| New York | 52 | 6.1% |
| North Carolina | 43 | 5.1% |
| New Jersey | 35 | 4.1% |
| Missouri | 32 | 3.8% |
| Illinois | 29 | 3.4% |
| Massachusetts | 27 | 3.2% |
| Pennsylvania | 27 | 3.2% |
| Other states and territories | 371 | 43.8% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 603 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 603 | 71.2% |
| Internet | 153 | 18.1% |
| TV | 65 | 7.7% |
| Radio | 15 | 1.8% |
| Accessibility | 5 | 0.6% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
603 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 434 | 72.0% |
| Billing | 63 | 10.4% |
| Availability (including rural call completion) | 38 | 6.3% |
| Equipment | 22 | 3.6% |
| Number Portability (keeping your number if you change providers) | 20 | 3.3% |
| Privacy | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Interference (including signal jammers) | 5 | 0.8% |
| Junk Faxes | 5 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
153 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 37.3% |
| Availability | 56 | 36.6% |
| Speed | 19 | 12.4% |
| Interference | 10 | 6.5% |
| Equipment | 7 | 4.6% |
| Privacy | 4 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
65 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 33.8% |
| Availability | 18 | 27.7% |
| Indecency | 8 | 12.3% |
| Loud Commercials | 8 | 12.3% |
| Equipment | 6 | 9.2% |
| Interference | 2 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.