FCC Consumer Complaints – 25 February 2022
Introduction
On 25 February 2022, 867 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 847 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 475 complaints.
Key statistics
- Total complaints
- 867
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (475)
- Most reported state/territory
- California (112)
Where the complaints came from
On 25 February 2022, the 867 complaints recorded by the Federal Communications Commission were reported from 568 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 12.9% |
| New York | 62 | 7.2% |
| Florida | 59 | 6.8% |
| Texas | 56 | 6.5% |
| Colorado | 36 | 4.2% |
| North Carolina | 31 | 3.6% |
| Georgia | 30 | 3.5% |
| New Jersey | 29 | 3.3% |
| Ohio | 29 | 3.3% |
| Maryland | 26 | 3.0% |
| Other states and territories | 395 | 45.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 678 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 678 | 78.2% |
| Internet | 114 | 13.1% |
| TV | 57 | 6.6% |
| Radio | 12 | 1.4% |
| Accessibility | 5 | 0.6% |
| Emergency | 1 | 0.1% |
Phone complaints
678 complaints were recorded in this category, representing 78.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 475 | 70.1% |
| Billing | 77 | 11.4% |
| Availability (including rural call completion) | 54 | 8.0% |
| Equipment | 31 | 4.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.5% |
| Privacy | 12 | 1.8% |
| Junk Faxes | 6 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
114 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 40.4% |
| Availability | 38 | 33.3% |
| Speed | 10 | 8.8% |
| Privacy | 9 | 7.9% |
| Interference | 6 | 5.3% |
| Equipment | 5 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 40.4% |
| Availability | 15 | 26.3% |
| Loud Commercials | 10 | 17.5% |
| Equipment | 6 | 10.5% |
| Indecency | 2 | 3.5% |
| Interference | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 475 complaints relating to unwanted calls were recorded on this date, representing 54.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 8 | 1.7% |
| (614) 896-9945 | 5 | 1.1% |
| (866) 616-5069 | 5 | 1.1% |
| (404) 595-9819 | 4 | 0.8% |
| (614) 494-2098 | 4 | 0.8% |
| (404) 962-0498 | 3 | 0.6% |
| (484) 663-8653 | 2 | 0.4% |
| (714) 844-7477 | 2 | 0.4% |
| (775) 387-4186 | 2 | 0.4% |
| (844) 428-1835 | 2 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 8 | 1.7% |
| (866) 616-5069 | 5 | 1.1% |
| (407) 904-3495 | 2 | 0.4% |
| (484) 663-8653 | 2 | 0.4% |
| (555) 555-5555 | 2 | 0.4% |
| (775) 387-4186 | 2 | 0.4% |
| (202) 967-1659 | 1 | 0.2% |
| (208) 466-2395 | 1 | 0.2% |
| (208) 466-9349 | 1 | 0.2% |
| (209) 433-2105 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (510) 264-7564 was reported slightly more often than other business contact numbers.
- (510) 264-7564 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.