FCC Consumer Complaints – 26 February 2022
Introduction
The Federal Communications Commission recorded 368 consumer complaints on 26 February 2022 relating to telecommunications services, complaint volume fell from 867 complaints the day before. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 172 complaints.
Key statistics
- Total complaints
- 368
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (172)
- Most reported state/territory
- California (48)
Where the complaints came from
On 26 February 2022, the 368 complaints recorded by the Federal Communications Commission were reported from 262 cities across 43 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 13.0% |
| Texas | 41 | 11.1% |
| New York | 26 | 7.1% |
| Michigan | 16 | 4.3% |
| Illinois | 15 | 4.1% |
| Florida | 14 | 3.8% |
| Louisiana | 13 | 3.5% |
| Pennsylvania | 13 | 3.5% |
| Virginia | 12 | 3.3% |
| Arizona | 11 | 3.0% |
| Other states and territories | 159 | 43.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 251 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 251 | 68.2% |
| Internet | 58 | 15.8% |
| TV | 46 | 12.5% |
| Radio | 7 | 1.9% |
| Accessibility | 4 | 1.1% |
| Broadband Story | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
251 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 172 | 68.5% |
| Billing | 34 | 13.5% |
| Availability (including rural call completion) | 16 | 6.4% |
| Number Portability (keeping your number if you change providers) | 13 | 5.2% |
| Equipment | 10 | 4.0% |
| Privacy | 4 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
| Interference (including signal jammers) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
58 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 41.4% |
| Availability | 20 | 34.5% |
| Speed | 7 | 12.1% |
| Privacy | 6 | 10.3% |
| Interference | 1 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 43.5% |
| Availability | 15 | 32.6% |
| Indecency | 6 | 13.0% |
| Loud Commercials | 4 | 8.7% |
| Interference | 1 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.