FCC Consumer Complaints – 27 February 2022
Introduction
On Sunday, 27 February 2022, the Federal Communications Commission recorded 253 consumer complaints relating to telecommunications services, this was lower than the 368 complaints recorded the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 253
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (72)
- Most reported state/territory
- California (36)
Where the complaints came from
Across 221 cities in 42 states and territories, a total of 253 complaints were recorded on 27 February 2022. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 14.2% |
| New York | 27 | 10.7% |
| Texas | 19 | 7.5% |
| Florida | 17 | 6.7% |
| North Carolina | 12 | 4.7% |
| Georgia | 9 | 3.6% |
| Pennsylvania | 9 | 3.6% |
| Arizona | 8 | 3.2% |
| Illinois | 8 | 3.2% |
| Michigan | 8 | 3.2% |
| Other states and territories | 100 | 39.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 33 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 146 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 146 | 57.7% |
| Internet | 59 | 23.3% |
| TV | 34 | 13.4% |
| Radio | 9 | 3.6% |
| Emergency | 4 | 1.6% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
146 complaints were recorded in this category, representing 57.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 72 | 49.3% |
| Billing | 24 | 16.4% |
| Availability (including rural call completion) | 21 | 14.4% |
| Number Portability (keeping your number if you change providers) | 12 | 8.2% |
| Equipment | 8 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.7% |
| Privacy | 3 | 2.1% |
| Interference (including signal jammers) | 2 | 1.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
59 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 39.0% |
| Availability | 19 | 32.2% |
| Interference | 6 | 10.2% |
| Speed | 6 | 10.2% |
| Privacy | 3 | 5.1% |
| Equipment | 2 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 29.4% |
| Loud Commercials | 8 | 23.5% |
| Billing | 7 | 20.6% |
| Indecency | 5 | 14.7% |
| Equipment | 4 | 11.8% |
Complaints in this category covered a range of issues, including Availability, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.