FCC Consumer Complaints – 1 March 2022
Introduction
A total of 807 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 1 March 2022, this represented an increase from the 726 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 372 complaints.
Key statistics
- Total complaints
- 807
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (372)
- Most reported state/territory
- California (93)
Where the complaints came from
The 807 complaints recorded on 1 March 2022 originated from 552 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 11.5% |
| Texas | 65 | 8.1% |
| Florida | 60 | 7.4% |
| New York | 60 | 7.4% |
| Illinois | 50 | 6.2% |
| Georgia | 34 | 4.2% |
| Pennsylvania | 33 | 4.1% |
| Maryland | 29 | 3.6% |
| Michigan | 28 | 3.5% |
| Ohio | 27 | 3.3% |
| Other states and territories | 328 | 40.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 587 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 587 | 72.7% |
| Internet | 135 | 16.7% |
| TV | 57 | 7.1% |
| Radio | 17 | 2.1% |
| Accessibility | 9 | 1.1% |
| Emergency | 2 | 0.2% |
Phone complaints
587 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 372 | 63.4% |
| Billing | 79 | 13.5% |
| Availability (including rural call completion) | 40 | 6.8% |
| Equipment | 36 | 6.1% |
| Number Portability (keeping your number if you change providers) | 22 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.2% |
| Privacy | 11 | 1.9% |
| Interference (including signal jammers) | 8 | 1.4% |
| Junk Faxes | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
135 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 56 | 41.5% |
| Billing | 45 | 33.3% |
| Speed | 13 | 9.6% |
| Interference | 8 | 5.9% |
| Privacy | 8 | 5.9% |
| Equipment | 5 | 3.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
57 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 43.9% |
| Availability | 13 | 22.8% |
| Equipment | 7 | 12.3% |
| Indecency | 5 | 8.8% |
| Loud Commercials | 5 | 8.8% |
| Interference | 1 | 1.8% |
| Privacy | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.