FCC Consumer Complaints – 2 March 2022
Introduction
The Federal Communications Commission recorded 825 consumer complaints on Wednesday, 2 March 2022 relating to telecommunications services, this was higher than the 807 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 414 complaints.
Key statistics
- Total complaints
- 825
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (414)
- Most reported state/territory
- California (125)
Where the complaints came from
Reports recorded on 2 March 2022 show 825 complaints originating from 553 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 15.2% |
| Texas | 76 | 9.2% |
| New York | 64 | 7.8% |
| Florida | 47 | 5.7% |
| Virginia | 31 | 3.8% |
| Georgia | 27 | 3.3% |
| Michigan | 27 | 3.3% |
| North Carolina | 25 | 3.0% |
| Ohio | 25 | 3.0% |
| Illinois | 24 | 2.9% |
| Other states and territories | 354 | 42.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 606 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 606 | 73.5% |
| Internet | 144 | 17.5% |
| TV | 55 | 6.7% |
| Radio | 13 | 1.6% |
| Accessibility | 6 | 0.7% |
| Broadband Story | 1 | 0.1% |
Phone complaints
606 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 414 | 68.3% |
| Availability (including rural call completion) | 57 | 9.4% |
| Equipment | 53 | 8.7% |
| Billing | 46 | 7.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.8% |
| Junk Faxes | 8 | 1.3% |
| Privacy | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
| Interference (including signal jammers) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Equipment and Billing among the most common.
Internet complaints
144 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 39.6% |
| Availability | 50 | 34.7% |
| Speed | 16 | 11.1% |
| Interference | 11 | 7.6% |
| Equipment | 5 | 3.5% |
| Privacy | 5 | 3.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 50.9% |
| Availability | 10 | 18.2% |
| Indecency | 6 | 10.9% |
| Loud Commercials | 6 | 10.9% |
| Equipment | 2 | 3.6% |
| Privacy | 2 | 3.6% |
| Interference | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
414 complaints relating to unwanted calls were recorded on this date, accounting for 50.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (404) 595-9819 | 9 | 2.2% |
| (720) 204-7402 | 4 | 1.0% |
| (219) 348-4011 | 2 | 0.5% |
| (417) 215-2671 | 2 | 0.5% |
| (201) 259-9223 | 1 | 0.2% |
| (202) 559-6303 | 1 | 0.2% |
| (202) 573-9831 | 1 | 0.2% |
| (207) 328-2502 | 1 | 0.2% |
| (208) 377-1466 | 1 | 0.2% |
| (208) 502-8282 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (404) 595-9819 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.