FCC Consumer Complaints – 3 March 2022
Introduction
On 3 March 2022, 985 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 825 complaints recorded the previous day. Reports were received from 51 states and territories, with Texas recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 487 complaints.
Key statistics
- Total complaints
- 985
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (487)
- Most reported state/territory
- Texas (137)
Where the complaints came from
Reports recorded on 3 March 2022 show 985 complaints originating from 573 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 137 | 13.9% |
| California | 123 | 12.5% |
| Florida | 69 | 7.0% |
| New York | 54 | 5.5% |
| Georgia | 46 | 4.7% |
| Maryland | 45 | 4.6% |
| Pennsylvania | 39 | 4.0% |
| Ohio | 33 | 3.4% |
| Washington | 32 | 3.2% |
| Missouri | 31 | 3.1% |
| Other states and territories | 373 | 37.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 797 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 797 | 80.9% |
| Internet | 119 | 12.1% |
| TV | 55 | 5.6% |
| Radio | 10 | 1.0% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
797 complaints were recorded in this category, representing 80.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 487 | 61.1% |
| Availability (including rural call completion) | 137 | 17.2% |
| Billing | 68 | 8.5% |
| Equipment | 37 | 4.6% |
| Number Portability (keeping your number if you change providers) | 23 | 2.9% |
| Junk Faxes | 12 | 1.5% |
| Privacy | 12 | 1.5% |
| Interference (including signal jammers) | 11 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
119 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 40.3% |
| Billing | 35 | 29.4% |
| Speed | 14 | 11.8% |
| Interference | 10 | 8.4% |
| Equipment | 6 | 5.0% |
| Privacy | 6 | 5.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
55 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 43.6% |
| Availability | 17 | 30.9% |
| Indecency | 4 | 7.3% |
| Loud Commercials | 4 | 7.3% |
| Equipment | 3 | 5.5% |
| Privacy | 2 | 3.6% |
| Interference | 1 | 1.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.