FCC Consumer Complaints – 4 March 2022
Introduction
On Friday, 4 March 2022, the Federal Communications Commission recorded 834 consumer complaints relating to telecommunications services, complaint volume fell from 985 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 445 complaints.
Key statistics
- Total complaints
- 834
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (445)
- Most reported state/territory
- California (109)
Where the complaints came from
Reports recorded on 4 March 2022 show 834 complaints originating from 532 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 13.1% |
| Texas | 88 | 10.6% |
| Florida | 58 | 7.0% |
| New York | 56 | 6.7% |
| Ohio | 36 | 4.3% |
| Maryland | 34 | 4.1% |
| Colorado | 31 | 3.7% |
| Pennsylvania | 30 | 3.6% |
| Arizona | 26 | 3.1% |
| Illinois | 24 | 2.9% |
| Other states and territories | 338 | 40.5% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 653 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 653 | 78.3% |
| Internet | 105 | 12.6% |
| TV | 53 | 6.4% |
| Radio | 15 | 1.8% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
653 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 445 | 68.1% |
| Availability (including rural call completion) | 60 | 9.2% |
| Billing | 56 | 8.6% |
| Equipment | 45 | 6.9% |
| Number Portability (keeping your number if you change providers) | 23 | 3.5% |
| Privacy | 11 | 1.7% |
| Interference (including signal jammers) | 7 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
| Junk Faxes | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
105 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 34.3% |
| Billing | 33 | 31.4% |
| Speed | 13 | 12.4% |
| Interference | 11 | 10.5% |
| Equipment | 6 | 5.7% |
| Privacy | 6 | 5.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
53 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 45.3% |
| Availability | 12 | 22.6% |
| Loud Commercials | 10 | 18.9% |
| Indecency | 5 | 9.4% |
| Equipment | 2 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.