FCC Consumer Complaints – 5 March 2022
Introduction
On Saturday, 5 March 2022, 364 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 834 complaints the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 364
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (131)
- Most reported state/territory
- California (49)
Where the complaints came from
The 364 complaints recorded on 5 March 2022 were submitted from 278 cities across 44 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 13.5% |
| Texas | 33 | 9.1% |
| Florida | 26 | 7.1% |
| New York | 26 | 7.1% |
| Pennsylvania | 14 | 3.8% |
| Arizona | 13 | 3.6% |
| Georgia | 13 | 3.6% |
| Illinois | 12 | 3.3% |
| Colorado | 10 | 2.7% |
| New Jersey | 10 | 2.7% |
| Other states and territories | 158 | 43.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 245 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 245 | 67.3% |
| Internet | 77 | 21.2% |
| TV | 27 | 7.4% |
| Radio | 8 | 2.2% |
| Accessibility | 6 | 1.6% |
| Broadband Story | 1 | 0.3% |
Phone complaints
245 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 131 | 53.5% |
| Billing | 38 | 15.5% |
| Availability (including rural call completion) | 29 | 11.8% |
| Equipment | 16 | 6.5% |
| Number Portability (keeping your number if you change providers) | 13 | 5.3% |
| Privacy | 9 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.0% |
| Interference (including signal jammers) | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
77 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 37.7% |
| Billing | 22 | 28.6% |
| Speed | 10 | 13.0% |
| Interference | 7 | 9.1% |
| Privacy | 5 | 6.5% |
| Equipment | 4 | 5.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.