FCC Consumer Complaints – 6 March 2022
Introduction
The Federal Communications Commission recorded 251 consumer complaints on 6 March 2022 relating to telecommunications services, this represented a decline from the 364 complaints recorded the previous day. Complaints were reported across 41 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 251
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (57)
- Most reported state/territory
- Texas (25)
Where the complaints came from
Across 201 cities in 41 states and territories, a total of 251 complaints were recorded on 6 March 2022. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 25 | 10.0% |
| California | 23 | 9.2% |
| Florida | 21 | 8.4% |
| New York | 17 | 6.8% |
| Georgia | 12 | 4.8% |
| Michigan | 12 | 4.8% |
| Illinois | 9 | 3.6% |
| Nevada | 8 | 3.2% |
| Ohio | 8 | 3.2% |
| Maryland | 7 | 2.8% |
| Other states and territories | 108 | 43.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 149 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 149 | 59.4% |
| Internet | 54 | 21.5% |
| TV | 36 | 14.3% |
| Radio | 7 | 2.8% |
| Request for Dispute Assistance | 3 | 1.2% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
Phone complaints
149 complaints were recorded in this category, representing 59.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 57 | 38.3% |
| Availability (including rural call completion) | 24 | 16.1% |
| Billing | 20 | 13.4% |
| Equipment | 20 | 13.4% |
| Number Portability (keeping your number if you change providers) | 15 | 10.1% |
| Privacy | 6 | 4.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.7% |
| Interference (including signal jammers) | 2 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
54 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 37.0% |
| Availability | 13 | 24.1% |
| Speed | 10 | 18.5% |
| Privacy | 5 | 9.3% |
| Interference | 4 | 7.4% |
| Equipment | 2 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
36 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 11 | 30.6% |
| Availability | 10 | 27.8% |
| Billing | 7 | 19.4% |
| Indecency | 6 | 16.7% |
| Equipment | 1 | 2.8% |
| Privacy | 1 | 2.8% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.