FCC Consumer Complaints – 7 March 2022
Introduction
The Federal Communications Commission recorded 729 consumer complaints on Monday, 7 March 2022 relating to telecommunications services, this represented an increase from the 251 complaints recorded the previous day. Complaints were reported across 50 states and territories, with Texas slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 306 complaints.
Key statistics
- Total complaints
- 729
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (306)
- Most reported state/territory
- Texas (67)
Where the complaints came from
The 729 complaints recorded on 7 March 2022 were submitted from 521 cities across 50 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 67 | 9.2% |
| California | 59 | 8.1% |
| Florida | 54 | 7.4% |
| New York | 50 | 6.9% |
| Missouri | 34 | 4.7% |
| Illinois | 33 | 4.5% |
| New Jersey | 33 | 4.5% |
| Georgia | 29 | 4.0% |
| Maryland | 28 | 3.8% |
| Pennsylvania | 28 | 3.8% |
| Other states and territories | 314 | 43.1% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 547 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 547 | 75.0% |
| Internet | 111 | 15.2% |
| TV | 53 | 7.3% |
| Radio | 10 | 1.4% |
| Emergency | 3 | 0.4% |
| Broadband Story | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
547 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 306 | 55.9% |
| Billing | 74 | 13.5% |
| Availability (including rural call completion) | 64 | 11.7% |
| Equipment | 41 | 7.5% |
| Number Portability (keeping your number if you change providers) | 32 | 5.9% |
| Privacy | 10 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.5% |
| Junk Faxes | 8 | 1.5% |
| Interference (including signal jammers) | 4 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
111 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 38.7% |
| Billing | 36 | 32.4% |
| Speed | 10 | 9.0% |
| Equipment | 9 | 8.1% |
| Interference | 7 | 6.3% |
| Privacy | 6 | 5.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
53 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 41.5% |
| Billing | 12 | 22.6% |
| Loud Commercials | 9 | 17.0% |
| Equipment | 5 | 9.4% |
| Indecency | 2 | 3.8% |
| Interference | 2 | 3.8% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.