FCC Consumer Complaints – 8 March 2022
Introduction
On 8 March 2022, 918 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 729 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 409 complaints recorded.
Key statistics
- Total complaints
- 918
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (409)
- Most reported state/territory
- California (103)
Where the complaints came from
Across 626 cities in 50 states and territories, a total of 918 complaints were recorded on 8 March 2022. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 11.2% |
| Florida | 72 | 7.8% |
| Texas | 69 | 7.5% |
| New York | 66 | 7.2% |
| Ohio | 50 | 5.4% |
| Illinois | 37 | 4.0% |
| Pennsylvania | 36 | 3.9% |
| Michigan | 35 | 3.8% |
| Maryland | 34 | 3.7% |
| North Carolina | 34 | 3.7% |
| Other states and territories | 381 | 41.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 680 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 680 | 74.1% |
| Internet | 146 | 15.9% |
| TV | 68 | 7.4% |
| Radio | 17 | 1.9% |
| Accessibility | 6 | 0.7% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
680 complaints were recorded in this category, representing 74.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 409 | 60.1% |
| Billing | 79 | 11.6% |
| Availability (including rural call completion) | 64 | 9.4% |
| Equipment | 45 | 6.6% |
| Number Portability (keeping your number if you change providers) | 35 | 5.1% |
| Junk Faxes | 18 | 2.6% |
| Interference (including signal jammers) | 13 | 1.9% |
| Privacy | 11 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
146 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 41.8% |
| Availability | 38 | 26.0% |
| Speed | 20 | 13.7% |
| Interference | 13 | 8.9% |
| Privacy | 10 | 6.8% |
| Equipment | 4 | 2.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 32.4% |
| Billing | 19 | 27.9% |
| Loud Commercials | 10 | 14.7% |
| Equipment | 8 | 11.8% |
| Indecency | 4 | 5.9% |
| Privacy | 3 | 4.4% |
| Interference | 2 | 2.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.