FCC Consumer Complaints – 9 March 2022
Introduction
On Wednesday, 9 March 2022, the Federal Communications Commission recorded 910 consumer complaints relating to telecommunications services, this was lower than the 918 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 449 complaints recorded.
Key statistics
- Total complaints
- 910
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (449)
- Most reported state/territory
- California (92)
Where the complaints came from
The 910 complaints recorded on 9 March 2022 originated from 589 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 10.1% |
| Florida | 69 | 7.6% |
| New York | 65 | 7.1% |
| Texas | 63 | 6.9% |
| Illinois | 50 | 5.5% |
| Pennsylvania | 45 | 4.9% |
| Virginia | 38 | 4.2% |
| Michigan | 31 | 3.4% |
| Ohio | 31 | 3.4% |
| North Carolina | 30 | 3.3% |
| Other states and territories | 396 | 43.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 682 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 682 | 74.9% |
| Internet | 140 | 15.4% |
| TV | 63 | 6.9% |
| Radio | 14 | 1.5% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 3 | 0.3% |
Phone complaints
682 complaints were recorded in this category, representing 74.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 449 | 65.8% |
| Billing | 68 | 10.0% |
| Equipment | 54 | 7.9% |
| Availability (including rural call completion) | 52 | 7.6% |
| Number Portability (keeping your number if you change providers) | 22 | 3.2% |
| Privacy | 11 | 1.6% |
| Junk Faxes | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Interference (including signal jammers) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
140 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 37.9% |
| Availability | 40 | 28.6% |
| Interference | 24 | 17.1% |
| Speed | 11 | 7.9% |
| Privacy | 8 | 5.7% |
| Equipment | 4 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 49.2% |
| Loud Commercials | 12 | 19.0% |
| Availability | 10 | 15.9% |
| Indecency | 5 | 7.9% |
| Equipment | 4 | 6.3% |
| Privacy | 1 | 1.6% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
449 complaints relating to unwanted calls were recorded on this date, accounting for 49.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (778) 222-0815 | 5 | 1.1% |
| (313) 730-0698 | 2 | 0.4% |
| (319) 409-6143 | 2 | 0.4% |
| (386) 293-0696 | 2 | 0.4% |
| (573) 240-9674 | 2 | 0.4% |
| (833) 223-6002 | 2 | 0.4% |
| (201) 366-9378 | 1 | 0.2% |
| (201) 897-3612 | 1 | 0.2% |
| (202) 292-4554 | 1 | 0.2% |
| (202) 985-6780 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (778) 222-0815 | 5 | 1.1% |
| (319) 409-6143 | 2 | 0.4% |
| (469) 436-9331 | 2 | 0.4% |
| (516) 778-5014 | 2 | 0.4% |
| (833) 350-3542 | 2 | 0.4% |
| (201) 306-9378 | 1 | 0.2% |
| (202) 292-4554 | 1 | 0.2% |
| (203) 550-6408 | 1 | 0.2% |
| (203) 756-2458 | 1 | 0.2% |
| (207) 802-5242 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (778) 222-0815 stood out as the most frequently reported business contact number.
- (778) 222-0815 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.