FCC Consumer Complaints – 10 March 2022
Introduction
On 10 March 2022, the Federal Communications Commission recorded 810 consumer complaints relating to telecommunications services, complaint volume fell from 910 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 392 complaints.
Key statistics
- Total complaints
- 810
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (392)
- Most reported state/territory
- California (111)
Where the complaints came from
The 810 complaints recorded on 10 March 2022 were submitted from 523 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 13.7% |
| New York | 62 | 7.7% |
| Florida | 61 | 7.5% |
| Texas | 61 | 7.5% |
| Illinois | 35 | 4.3% |
| Ohio | 33 | 4.1% |
| Georgia | 32 | 4.0% |
| Michigan | 28 | 3.5% |
| North Carolina | 24 | 3.0% |
| Tennessee | 24 | 3.0% |
| Other states and territories | 336 | 41.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 608 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 608 | 75.1% |
| Internet | 118 | 14.6% |
| TV | 65 | 8.0% |
| Radio | 13 | 1.6% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
608 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 392 | 64.5% |
| Billing | 67 | 11.0% |
| Availability (including rural call completion) | 62 | 10.2% |
| Equipment | 33 | 5.4% |
| Number Portability (keeping your number if you change providers) | 27 | 4.4% |
| Interference (including signal jammers) | 9 | 1.5% |
| Junk Faxes | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Privacy | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
118 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 38.1% |
| Availability | 38 | 32.2% |
| Speed | 12 | 10.2% |
| Privacy | 10 | 8.5% |
| Interference | 9 | 7.6% |
| Equipment | 4 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
65 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 38.5% |
| Availability | 19 | 29.2% |
| Loud Commercials | 8 | 12.3% |
| Equipment | 6 | 9.2% |
| Indecency | 3 | 4.6% |
| Interference | 3 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 392 complaints relating to unwanted calls on this date, representing 48.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 315-0230 | 5 | 1.3% |
| (417) 212-8416 | 2 | 0.5% |
| (417) 218-3319 | 2 | 0.5% |
| (419) 649-4461 | 2 | 0.5% |
| (858) 324-3657 | 2 | 0.5% |
| (201) 389-2942 | 1 | 0.3% |
| (202) 990-5371 | 1 | 0.3% |
| (205) 216-3881 | 1 | 0.3% |
| (209) 264-3244 | 1 | 0.3% |
| (209) 264-3423 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 339-2199 | 5 | 1.3% |
| (419) 649-4461 | 2 | 0.5% |
| (561) 473-3756 | 2 | 0.5% |
| (810) 204-6485 | 2 | 0.5% |
| (866) 245-4320 | 2 | 0.5% |
| (949) 603-3580 | 2 | 0.5% |
| (201) 389-2942 | 1 | 0.3% |
| (202) 990-5371 | 1 | 0.3% |
| (204) 291-0441 | 1 | 0.3% |
| (205) 216-3881 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 339-2199 stood out as the most frequently reported business contact number.
- (888) 315-0230 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.