FCC Consumer Complaints – 11 March 2022
Introduction
The Federal Communications Commission recorded 849 consumer complaints on 11 March 2022 relating to telecommunications services, this represented an increase from the 810 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 438 complaints.
Key statistics
- Total complaints
- 849
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (438)
- Most reported state/territory
- California (122)
Where the complaints came from
A total of 849 complaints were recorded on 11 March 2022, with reports originating from 560 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in Maryland, where Fort George G Meade accounted for 18 of the 30 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 14.4% |
| Texas | 83 | 9.8% |
| Florida | 56 | 6.6% |
| New York | 54 | 6.4% |
| Illinois | 35 | 4.1% |
| Ohio | 35 | 4.1% |
| Massachusetts | 32 | 3.8% |
| Maryland | 30 | 3.5% |
| Georgia | 28 | 3.3% |
| Pennsylvania | 27 | 3.2% |
| Other states and territories | 347 | 40.9% |
Location highlight
Fort George G Meade accounted for the majority of complaints recorded in Maryland.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 668 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 668 | 78.7% |
| Internet | 96 | 11.3% |
| TV | 62 | 7.3% |
| Radio | 16 | 1.9% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
668 complaints were recorded in this category, representing 78.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 438 | 65.6% |
| Billing | 73 | 10.9% |
| Availability (including rural call completion) | 65 | 9.7% |
| Equipment | 39 | 5.8% |
| Number Portability (keeping your number if you change providers) | 25 | 3.7% |
| Junk Faxes | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Privacy | 6 | 0.9% |
| Interference (including signal jammers) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
96 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 42.7% |
| Availability | 32 | 33.3% |
| Speed | 9 | 9.4% |
| Interference | 7 | 7.3% |
| Equipment | 4 | 4.2% |
| Privacy | 3 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
62 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 48.4% |
| Availability | 15 | 24.2% |
| Loud Commercials | 10 | 16.1% |
| Indecency | 3 | 4.8% |
| Equipment | 2 | 3.2% |
| Interference | 1 | 1.6% |
| Privacy | 1 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.