FCC Consumer Complaints – 13 March 2022
Introduction
A total of 284 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 13 March 2022, this represented a decline from the 373 complaints recorded the day before. Submissions were made from 43 states and territories, with California accounting for the highest number of complaints at 46. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 284
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (86)
- Most reported state/territory
- California (46)
Where the complaints came from
Reports recorded on 13 March 2022 show 284 complaints originating from 226 cities across 43 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 16.2% |
| Texas | 21 | 7.4% |
| Maryland | 16 | 5.6% |
| New York | 14 | 4.9% |
| North Carolina | 13 | 4.6% |
| Florida | 12 | 4.2% |
| Washington | 12 | 4.2% |
| Illinois | 10 | 3.5% |
| New Jersey | 10 | 3.5% |
| Ohio | 10 | 3.5% |
| Other states and territories | 120 | 42.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 161 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 161 | 56.7% |
| Internet | 71 | 25.0% |
| TV | 34 | 12.0% |
| Radio | 13 | 4.6% |
| Accessibility | 4 | 1.4% |
| Emergency | 1 | 0.4% |
Phone complaints
161 complaints were recorded in this category, representing 56.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 86 | 53.4% |
| Availability (including rural call completion) | 22 | 13.7% |
| Billing | 21 | 13.0% |
| Equipment | 11 | 6.8% |
| Number Portability (keeping your number if you change providers) | 7 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.7% |
| Interference (including signal jammers) | 5 | 3.1% |
| Privacy | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
71 complaints were recorded in this category, representing 25.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 35.2% |
| Billing | 25 | 35.2% |
| Speed | 10 | 14.1% |
| Interference | 7 | 9.9% |
| Privacy | 3 | 4.2% |
| Equipment | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
34 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 35.3% |
| Loud Commercials | 11 | 32.4% |
| Billing | 7 | 20.6% |
| Interference | 2 | 5.9% |
| Equipment | 1 | 2.9% |
| Indecency | 1 | 2.9% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.