FCC Consumer Complaints – 14 March 2022
Introduction
On 14 March 2022, the Federal Communications Commission recorded 766 consumer complaints relating to telecommunications services, this represented an increase from the 284 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 365 complaints.
Key statistics
- Total complaints
- 766
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (365)
- Most reported state/territory
- California (93)
Where the complaints came from
The 766 complaints recorded on 14 March 2022 were submitted from 496 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 12.1% |
| Texas | 66 | 8.6% |
| Florida | 60 | 7.8% |
| New Jersey | 50 | 6.5% |
| New York | 45 | 5.9% |
| Ohio | 36 | 4.7% |
| Pennsylvania | 30 | 3.9% |
| Illinois | 25 | 3.3% |
| Colorado | 22 | 2.9% |
| Washington | 22 | 2.9% |
| Other states and territories | 312 | 40.7% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 569 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 569 | 74.3% |
| Internet | 116 | 15.1% |
| TV | 66 | 8.6% |
| Radio | 7 | 0.9% |
| Accessibility | 4 | 0.5% |
| Emergency | 2 | 0.3% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
569 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 365 | 64.1% |
| Billing | 65 | 11.4% |
| Availability (including rural call completion) | 53 | 9.3% |
| Number Portability (keeping your number if you change providers) | 28 | 4.9% |
| Equipment | 24 | 4.2% |
| Junk Faxes | 13 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Privacy | 7 | 1.2% |
| Interference (including signal jammers) | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
116 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 45.7% |
| Availability | 37 | 31.9% |
| Speed | 10 | 8.6% |
| Privacy | 7 | 6.0% |
| Interference | 5 | 4.3% |
| Equipment | 4 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
66 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 37.9% |
| Billing | 18 | 27.3% |
| Indecency | 10 | 15.2% |
| Loud Commercials | 6 | 9.1% |
| Equipment | 4 | 6.1% |
| Privacy | 2 | 3.0% |
| Interference | 1 | 1.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.