FCC Consumer Complaints – 20 March 2022
Introduction
On 20 March 2022, the Federal Communications Commission recorded 257 consumer complaints relating to telecommunications services, this represented a decline from the 385 complaints recorded the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 83 complaints.
Key statistics
- Total complaints
- 257
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (83)
- Most reported state/territory
- California (36)
Where the complaints came from
A total of 257 complaints were recorded on 20 March 2022, with reports originating from 215 cities in 43 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 14.0% |
| Florida | 21 | 8.2% |
| Texas | 17 | 6.6% |
| Illinois | 11 | 4.3% |
| New York | 11 | 4.3% |
| Pennsylvania | 11 | 4.3% |
| Virginia | 10 | 3.9% |
| Georgia | 9 | 3.5% |
| North Carolina | 9 | 3.5% |
| Ohio | 9 | 3.5% |
| Other states and territories | 113 | 44.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 152 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 152 | 59.1% |
| Internet | 71 | 27.6% |
| TV | 23 | 8.9% |
| Radio | 5 | 1.9% |
| Accessibility | 3 | 1.2% |
| Emergency | 2 | 0.8% |
| Broadband Story | 1 | 0.4% |
Phone complaints
152 complaints were recorded in this category, representing 59.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 83 | 54.6% |
| Availability (including rural call completion) | 21 | 13.8% |
| Billing | 15 | 9.9% |
| Equipment | 10 | 6.6% |
| Number Portability (keeping your number if you change providers) | 9 | 5.9% |
| Privacy | 7 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.0% |
| Interference (including signal jammers) | 3 | 2.0% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
71 complaints were recorded in this category, representing 27.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 40.8% |
| Billing | 16 | 22.5% |
| Privacy | 13 | 18.3% |
| Speed | 8 | 11.3% |
| Interference | 4 | 5.6% |
| Equipment | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.