FCC Consumer Complaints – 21 March 2022
Introduction
A total of 747 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 21 March 2022, complaint volume increased from 257 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 312 complaints.
Key statistics
- Total complaints
- 747
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (312)
- Most reported state/territory
- California (87)
Where the complaints came from
A total of 747 complaints were recorded on 21 March 2022, with reports originating from 530 cities in 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 11.6% |
| Florida | 71 | 9.5% |
| Texas | 68 | 9.1% |
| New York | 55 | 7.4% |
| Illinois | 28 | 3.7% |
| Pennsylvania | 28 | 3.7% |
| Washington | 24 | 3.2% |
| Colorado | 23 | 3.1% |
| Missouri | 23 | 3.1% |
| Virginia | 23 | 3.1% |
| Other states and territories | 314 | 42.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 550 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 550 | 73.6% |
| Internet | 137 | 18.3% |
| TV | 43 | 5.8% |
| Radio | 12 | 1.6% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.3% |
Phone complaints
550 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 312 | 56.7% |
| Billing | 75 | 13.6% |
| Availability (including rural call completion) | 62 | 11.3% |
| Equipment | 39 | 7.1% |
| Number Portability (keeping your number if you change providers) | 26 | 4.7% |
| Junk Faxes | 14 | 2.5% |
| Privacy | 10 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Interference (including signal jammers) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
137 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 42.3% |
| Availability | 46 | 33.6% |
| Equipment | 12 | 8.8% |
| Speed | 10 | 7.3% |
| Interference | 8 | 5.8% |
| Privacy | 3 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
43 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 46.5% |
| Availability | 9 | 20.9% |
| Loud Commercials | 4 | 9.3% |
| Indecency | 3 | 7.0% |
| Equipment | 2 | 4.7% |
| Interference | 2 | 4.7% |
| Privacy | 2 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.