FCC Consumer Complaints – 22 March 2022
Introduction
A total of 835 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 22 March 2022, this represented an increase from the 747 complaints recorded the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 396 complaints.
Key statistics
- Total complaints
- 835
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (396)
- Most reported state/territory
- California (140)
Where the complaints came from
Across 567 cities in 48 states and territories, a total of 835 complaints were recorded on 22 March 2022. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 16.8% |
| Texas | 77 | 9.2% |
| Florida | 58 | 6.9% |
| New York | 49 | 5.9% |
| Pennsylvania | 32 | 3.8% |
| Michigan | 31 | 3.7% |
| Ohio | 30 | 3.6% |
| Virginia | 29 | 3.5% |
| Illinois | 28 | 3.4% |
| North Carolina | 28 | 3.4% |
| Other states and territories | 329 | 39.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 621 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 621 | 74.4% |
| Internet | 125 | 15.0% |
| TV | 62 | 7.4% |
| Radio | 14 | 1.7% |
| Accessibility | 5 | 0.6% |
| Emergency | 4 | 0.5% |
| Request for Dispute Assistance | 4 | 0.5% |
Phone complaints
621 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 396 | 63.8% |
| Billing | 77 | 12.4% |
| Availability (including rural call completion) | 61 | 9.8% |
| Equipment | 27 | 4.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.4% |
| Junk Faxes | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Interference (including signal jammers) | 9 | 1.4% |
| Privacy | 9 | 1.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
125 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 40.8% |
| Billing | 42 | 33.6% |
| Speed | 14 | 11.2% |
| Interference | 10 | 8.0% |
| Equipment | 4 | 3.2% |
| Privacy | 4 | 3.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
62 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 38.7% |
| Availability | 16 | 25.8% |
| Equipment | 8 | 12.9% |
| Indecency | 6 | 9.7% |
| Loud Commercials | 5 | 8.1% |
| Interference | 2 | 3.2% |
| Privacy | 1 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.