FCC Consumer Complaints – 23 March 2022
Introduction
On Wednesday, 23 March 2022, the Federal Communications Commission recorded 916 consumer complaints relating to telecommunications services, complaint volume increased from 835 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 419 complaints.
Key statistics
- Total complaints
- 916
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (419)
- Most reported state/territory
- California (124)
Where the complaints came from
The 916 complaints recorded on 23 March 2022 were submitted from 630 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 13.5% |
| Texas | 91 | 9.9% |
| New York | 65 | 7.1% |
| Florida | 54 | 5.9% |
| Georgia | 35 | 3.8% |
| Illinois | 34 | 3.7% |
| New Jersey | 31 | 3.4% |
| Pennsylvania | 31 | 3.4% |
| North Carolina | 30 | 3.3% |
| Missouri | 28 | 3.1% |
| Other states and territories | 391 | 42.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 652 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 652 | 71.2% |
| Internet | 159 | 17.4% |
| TV | 83 | 9.1% |
| Radio | 17 | 1.9% |
| Accessibility | 4 | 0.4% |
| Broadband Story | 1 | 0.1% |
Phone complaints
652 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 419 | 64.3% |
| Billing | 82 | 12.6% |
| Equipment | 53 | 8.1% |
| Availability (including rural call completion) | 39 | 6.0% |
| Number Portability (keeping your number if you change providers) | 18 | 2.8% |
| Privacy | 14 | 2.1% |
| Junk Faxes | 13 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
159 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 45.3% |
| Billing | 45 | 28.3% |
| Speed | 17 | 10.7% |
| Equipment | 11 | 6.9% |
| Privacy | 7 | 4.4% |
| Interference | 6 | 3.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
83 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 39.8% |
| Availability | 21 | 25.3% |
| Loud Commercials | 20 | 24.1% |
| Interference | 3 | 3.6% |
| Equipment | 2 | 2.4% |
| Indecency | 2 | 2.4% |
| Privacy | 1 | 1.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.