FCC Consumer Complaints – 24 March 2022
Introduction
On Thursday, 24 March 2022, the Federal Communications Commission recorded 849 consumer complaints relating to telecommunications services, this represented a decline from the 916 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 439 complaints.
Key statistics
- Total complaints
- 849
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (439)
- Most reported state/territory
- California (104)
Where the complaints came from
Reports recorded on 24 March 2022 show 849 complaints originating from 585 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 12.2% |
| New York | 65 | 7.7% |
| Texas | 62 | 7.3% |
| Florida | 60 | 7.1% |
| Colorado | 41 | 4.8% |
| Pennsylvania | 41 | 4.8% |
| Illinois | 32 | 3.8% |
| Georgia | 31 | 3.7% |
| Ohio | 30 | 3.5% |
| Michigan | 27 | 3.2% |
| Other states and territories | 353 | 41.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 647 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 647 | 76.2% |
| Internet | 124 | 14.6% |
| TV | 60 | 7.1% |
| Radio | 13 | 1.5% |
| Accessibility | 4 | 0.5% |
| Broadband Story | 1 | 0.1% |
Phone complaints
647 complaints were recorded in this category, representing 76.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 439 | 67.9% |
| Availability (including rural call completion) | 59 | 9.1% |
| Billing | 58 | 9.0% |
| Equipment | 39 | 6.0% |
| Number Portability (keeping your number if you change providers) | 18 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.9% |
| Junk Faxes | 9 | 1.4% |
| Privacy | 9 | 1.4% |
| Interference (including signal jammers) | 4 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
124 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 41.9% |
| Billing | 43 | 34.7% |
| Speed | 14 | 11.3% |
| Privacy | 7 | 5.6% |
| Interference | 6 | 4.8% |
| Equipment | 2 | 1.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 35.0% |
| Availability | 15 | 25.0% |
| Loud Commercials | 13 | 21.7% |
| Indecency | 6 | 10.0% |
| Interference | 3 | 5.0% |
| Equipment | 2 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.