FCC Consumer Complaints – 25 March 2022
Introduction
On Friday, 25 March 2022, 906 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 849 complaints the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 470 complaints recorded.
Key statistics
- Total complaints
- 906
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (470)
- Most reported state/territory
- California (144)
Where the complaints came from
The 906 complaints recorded on 25 March 2022 originated from 607 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 144 | 15.9% |
| Texas | 74 | 8.2% |
| Florida | 58 | 6.4% |
| New York | 45 | 5.0% |
| Pennsylvania | 40 | 4.4% |
| Illinois | 38 | 4.2% |
| Virginia | 37 | 4.1% |
| Ohio | 35 | 3.9% |
| Georgia | 30 | 3.3% |
| New Jersey | 27 | 3.0% |
| Other states and territories | 377 | 41.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 672 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 672 | 74.2% |
| Internet | 162 | 17.9% |
| TV | 49 | 5.4% |
| Radio | 18 | 2.0% |
| Emergency | 3 | 0.3% |
| Broadband Story | 2 | 0.2% |
Phone complaints
672 complaints were recorded in this category, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 470 | 69.9% |
| Billing | 60 | 8.9% |
| Availability (including rural call completion) | 50 | 7.4% |
| Equipment | 40 | 6.0% |
| Number Portability (keeping your number if you change providers) | 25 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Interference (including signal jammers) | 5 | 0.7% |
| Privacy | 5 | 0.7% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 80 | 49.4% |
| Billing | 51 | 31.5% |
| Speed | 11 | 6.8% |
| Equipment | 7 | 4.3% |
| Interference | 7 | 4.3% |
| Privacy | 6 | 3.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
49 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 32.7% |
| Availability | 8 | 16.3% |
| Indecency | 8 | 16.3% |
| Loud Commercials | 8 | 16.3% |
| Interference | 4 | 8.2% |
| Equipment | 3 | 6.1% |
| Privacy | 2 | 4.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.