FCC Consumer Complaints – 26 March 2022
Introduction
On 26 March 2022, 408 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 906 complaints recorded the previous day. The complaints came from 49 states and territories, with California recording the largest share of reports at 70 complaints. The largest number of complaints related to Unwanted Calls, with 185 complaints.
Key statistics
- Total complaints
- 408
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (185)
- Most reported state/territory
- California (70)
Where the complaints came from
Reports recorded on 26 March 2022 show 408 complaints originating from 310 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 17.2% |
| Texas | 33 | 8.1% |
| Florida | 30 | 7.4% |
| New York | 27 | 6.6% |
| Pennsylvania | 19 | 4.7% |
| Illinois | 18 | 4.4% |
| Alabama | 17 | 4.2% |
| Maryland | 13 | 3.2% |
| North Carolina | 12 | 2.9% |
| Ohio | 12 | 2.9% |
| Other states and territories | 157 | 38.5% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 277 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 277 | 67.9% |
| Internet | 87 | 21.3% |
| TV | 35 | 8.6% |
| Radio | 5 | 1.2% |
| Emergency | 2 | 0.5% |
| Accessibility | 1 | 0.2% |
| Broadband Story | 1 | 0.2% |
Phone complaints
277 complaints were recorded in this category, representing 67.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 185 | 66.8% |
| Billing | 33 | 11.9% |
| Equipment | 19 | 6.9% |
| Availability (including rural call completion) | 12 | 4.3% |
| Number Portability (keeping your number if you change providers) | 10 | 3.6% |
| Interference (including signal jammers) | 5 | 1.8% |
| Privacy | 5 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
87 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 32.2% |
| Availability | 24 | 27.6% |
| Speed | 16 | 18.4% |
| Privacy | 10 | 11.5% |
| Interference | 7 | 8.0% |
| Equipment | 2 | 2.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
35 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 28.6% |
| Availability | 8 | 22.9% |
| Indecency | 6 | 17.1% |
| Loud Commercials | 6 | 17.1% |
| Equipment | 3 | 8.6% |
| Privacy | 1 | 2.9% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.