FCC Consumer Complaints – 27 March 2022
Introduction
The Federal Communications Commission recorded 339 consumer complaints on Sunday, 27 March 2022 relating to telecommunications services, this represented a decline from the 408 complaints recorded the day before. Complaints were reported across 45 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 152 complaints.
Key statistics
- Total complaints
- 339
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (152)
- Most reported state/territory
- California (38)
Where the complaints came from
The 339 complaints recorded on 27 March 2022 were submitted from 260 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 11.2% |
| New York | 33 | 9.7% |
| Florida | 21 | 6.2% |
| Texas | 19 | 5.6% |
| Ohio | 16 | 4.7% |
| Virginia | 15 | 4.4% |
| Illinois | 14 | 4.1% |
| Arizona | 13 | 3.8% |
| Maryland | 13 | 3.8% |
| North Carolina | 12 | 3.5% |
| Other states and territories | 144 | 42.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 25 different cities.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 230 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 230 | 67.8% |
| Internet | 70 | 20.6% |
| TV | 32 | 9.4% |
| Radio | 6 | 1.8% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
230 complaints were recorded in this category, representing 67.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 152 | 66.1% |
| Equipment | 20 | 8.7% |
| Billing | 18 | 7.8% |
| Availability (including rural call completion) | 13 | 5.7% |
| Number Portability (keeping your number if you change providers) | 12 | 5.2% |
| Interference (including signal jammers) | 5 | 2.2% |
| Privacy | 5 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.7% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Equipment, Billing and Availability (including rural call completion) among the most common.
Internet complaints
70 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 37.1% |
| Billing | 18 | 25.7% |
| Speed | 13 | 18.6% |
| Interference | 10 | 14.3% |
| Privacy | 3 | 4.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
32 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 34.4% |
| Loud Commercials | 7 | 21.9% |
| Billing | 6 | 18.8% |
| Indecency | 5 | 15.6% |
| Interference | 2 | 6.3% |
A broad mix of issues was reported in this category, with Availability, Loud Commercials and Billing among the most common.
Unwanted calls
152 complaints relating to unwanted calls were recorded on this date, accounting for 44.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (312) 339-1227 | 5 | 3.3% |
| (708) 398-0383 | 3 | 2.0% |
| (540) 299-1835 | 2 | 1.3% |
| (201) 992-1481 | 1 | 0.7% |
| (207) 313-8029 | 1 | 0.7% |
| (213) 286-0878 | 1 | 0.7% |
| (213) 286-2109 | 1 | 0.7% |
| (213) 675-6316 | 1 | 0.7% |
| (262) 618-0317 | 1 | 0.7% |
| (312) 350-0711 | 1 | 0.7% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- (312) 339-1227 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.