FCC Consumer Complaints – 28 March 2022
Introduction
The Federal Communications Commission recorded 1228 consumer complaints on Monday, 28 March 2022 relating to telecommunications services, this was higher than the 339 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 811 complaints.
Key statistics
- Total complaints
- 1228
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (811)
- Most reported state/territory
- California (127)
Where the complaints came from
Reports recorded on 28 March 2022 show 1228 complaints originating from 794 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 10.3% |
| New York | 109 | 8.9% |
| Florida | 85 | 6.9% |
| Texas | 81 | 6.6% |
| Ohio | 56 | 4.6% |
| Illinois | 53 | 4.3% |
| Pennsylvania | 48 | 3.9% |
| Michigan | 47 | 3.8% |
| Virginia | 47 | 3.8% |
| Massachusetts | 45 | 3.7% |
| Other states and territories | 530 | 43.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 1005 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1005 | 81.8% |
| Internet | 109 | 8.9% |
| TV | 95 | 7.7% |
| Radio | 13 | 1.1% |
| Broadband Story | 3 | 0.2% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1005 complaints were recorded in this category, representing 81.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 811 | 80.7% |
| Billing | 76 | 7.6% |
| Availability (including rural call completion) | 45 | 4.5% |
| Equipment | 32 | 3.2% |
| Number Portability (keeping your number if you change providers) | 16 | 1.6% |
| Privacy | 9 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.8% |
| Junk Faxes | 6 | 0.6% |
| Interference (including signal jammers) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
109 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 43.1% |
| Billing | 36 | 33.0% |
| Speed | 8 | 7.3% |
| Equipment | 7 | 6.4% |
| Privacy | 7 | 6.4% |
| Interference | 4 | 3.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
95 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 48 | 50.5% |
| Billing | 16 | 16.8% |
| Availability | 15 | 15.8% |
| Loud Commercials | 11 | 11.6% |
| Interference | 3 | 3.2% |
| Equipment | 2 | 2.1% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
811 complaints relating to unwanted calls were recorded on this date, accounting for 66% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 682-3198 | 5 | 0.6% |
| (772) 262-2042 | 4 | 0.5% |
| (319) 520-6109 | 3 | 0.4% |
| (561) 429-0532 | 3 | 0.4% |
| (646) 627-6572 | 3 | 0.4% |
| (514) 908-9778 | 2 | 0.2% |
| (561) 382-7697 | 2 | 0.2% |
| (561) 946-8414 | 2 | 0.2% |
| (616) 636-9193 | 2 | 0.2% |
| (646) 618-5441 | 2 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 682-3198 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.