FCC Consumer Complaints – 29 March 2022
Introduction
The Federal Communications Commission recorded 1842 consumer complaints on Tuesday, 29 March 2022 relating to telecommunications services, complaint volume increased from 1228 complaints the previous day. Complaints were reported across 53 states and territories, and California generated the highest number of submissions with 310 complaints. The most common issue reported was Unwanted Calls, accounting for 1460 complaints.
Key statistics
- Total complaints
- 1842
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (1460)
- Most reported state/territory
- California (310)
Where the complaints came from
A total of 1842 complaints were recorded on 29 March 2022, with reports originating from 1053 cities in 53 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 310 | 16.8% |
| New York | 154 | 8.4% |
| Florida | 124 | 6.7% |
| Texas | 109 | 5.9% |
| Pennsylvania | 80 | 4.3% |
| Illinois | 69 | 3.7% |
| Virginia | 64 | 3.5% |
| Massachusetts | 62 | 3.4% |
| Georgia | 59 | 3.2% |
| New Jersey | 56 | 3.0% |
| Other states and territories | 752 | 40.8% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1644 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1644 | 89.3% |
| Internet | 120 | 6.5% |
| TV | 47 | 2.6% |
| Radio | 20 | 1.1% |
| Accessibility | 4 | 0.2% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 3 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
1644 complaints were recorded in this category, representing 89.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1460 | 88.8% |
| Availability (including rural call completion) | 57 | 3.5% |
| Billing | 43 | 2.6% |
| Equipment | 30 | 1.8% |
| Number Portability (keeping your number if you change providers) | 16 | 1.0% |
| Privacy | 12 | 0.7% |
| Junk Faxes | 11 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.4% |
| Interference (including signal jammers) | 6 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
120 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 38.3% |
| Billing | 38 | 31.7% |
| Privacy | 15 | 12.5% |
| Speed | 9 | 7.5% |
| Equipment | 8 | 6.7% |
| Interference | 4 | 3.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 17 | 36.2% |
| Billing | 13 | 27.7% |
| Availability | 11 | 23.4% |
| Loud Commercials | 3 | 6.4% |
| Equipment | 2 | 4.3% |
| Interference | 1 | 2.1% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.