FCC Consumer Complaints – 30 March 2022
Introduction
The Federal Communications Commission recorded 1626 consumer complaints on 30 March 2022 relating to telecommunications services, complaint volume fell from 1842 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 1205 complaints.
Key statistics
- Total complaints
- 1626
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (1205)
- Most reported state/territory
- California (226)
Where the complaints came from
The 1626 complaints recorded on 30 March 2022 originated from 997 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 226 | 13.9% |
| New York | 130 | 8.0% |
| Florida | 119 | 7.3% |
| Texas | 84 | 5.2% |
| Colorado | 69 | 4.2% |
| North Carolina | 66 | 4.1% |
| Virginia | 62 | 3.8% |
| Illinois | 61 | 3.8% |
| Washington | 60 | 3.7% |
| Ohio | 56 | 3.4% |
| Other states and territories | 690 | 42.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 1394 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1394 | 85.7% |
| Internet | 142 | 8.7% |
| TV | 67 | 4.1% |
| Radio | 12 | 0.7% |
| Accessibility | 5 | 0.3% |
| Emergency | 5 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1394 complaints were recorded in this category, representing 85.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1205 | 86.4% |
| Billing | 58 | 4.2% |
| Availability (including rural call completion) | 49 | 3.5% |
| Equipment | 35 | 2.5% |
| Number Portability (keeping your number if you change providers) | 22 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 0.6% |
| Junk Faxes | 7 | 0.5% |
| Privacy | 7 | 0.5% |
| Interference (including signal jammers) | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
142 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 36.6% |
| Billing | 50 | 35.2% |
| Privacy | 14 | 9.9% |
| Speed | 14 | 9.9% |
| Interference | 8 | 5.6% |
| Equipment | 4 | 2.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
67 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 31.3% |
| Indecency | 15 | 22.4% |
| Loud Commercials | 14 | 20.9% |
| Availability | 10 | 14.9% |
| Equipment | 2 | 3.0% |
| Privacy | 2 | 3.0% |
| Interference | 1 | 1.5% |
Complaints in this category covered a range of issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.