FCC Consumer Complaints – 1 April 2022
Introduction
A total of 1089 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 1 April 2022, this was lower than the 1376 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 530 complaints.
Key statistics
- Total complaints
- 1089
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (530)
- Most reported state/territory
- California (148)
Where the complaints came from
The 1089 complaints recorded on 1 April 2022 were submitted from 710 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 13.6% |
| Florida | 82 | 7.5% |
| Texas | 76 | 7.0% |
| New York | 71 | 6.5% |
| Pennsylvania | 48 | 4.4% |
| North Carolina | 46 | 4.2% |
| Ohio | 46 | 4.2% |
| Illinois | 42 | 3.9% |
| Michigan | 37 | 3.4% |
| Massachusetts | 32 | 2.9% |
| Other states and territories | 460 | 42.2% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 723 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 723 | 66.4% |
| TV | 181 | 16.6% |
| Internet | 163 | 15.0% |
| Radio | 15 | 1.4% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
723 complaints were recorded in this category, representing 66.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 530 | 73.3% |
| Billing | 70 | 9.7% |
| Availability (including rural call completion) | 48 | 6.6% |
| Equipment | 33 | 4.6% |
| Number Portability (keeping your number if you change providers) | 19 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Interference (including signal jammers) | 7 | 1.0% |
| Privacy | 5 | 0.7% |
| Junk Faxes | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
181 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 81 | 44.8% |
| Availability | 38 | 21.0% |
| Loud Commercials | 34 | 18.8% |
| Billing | 22 | 12.2% |
| Equipment | 2 | 1.1% |
| Interference | 2 | 1.1% |
| Privacy | 2 | 1.1% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Internet complaints
163 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 39.3% |
| Availability | 57 | 35.0% |
| Speed | 21 | 12.9% |
| Interference | 17 | 10.4% |
| Privacy | 3 | 1.8% |
| Equipment | 1 | 0.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 530 complaints relating to unwanted calls were recorded on this date, representing 48.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (630) 712-1517 | 5 | 0.9% |
| (570) 820-1200 | 4 | 0.8% |
| (561) 980-4284 | 2 | 0.4% |
| (888) 216-7375 | 2 | 0.4% |
| (918) 736-9341 | 2 | 0.4% |
| (951) 389-7821 | 2 | 0.4% |
| (954) 703-0548 | 2 | 0.4% |
| (954) 809-1150 | 2 | 0.4% |
| (202) 964-5003 | 1 | 0.2% |
| (202) 985-6991 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (630) 712-1517 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.