FCC Consumer Complaints – 2 April 2022
Introduction
The Federal Communications Commission recorded 492 consumer complaints on Saturday, 2 April 2022 relating to telecommunications services, this represented a decline from the 1089 complaints recorded the previous day. The complaints came from 45 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 213 complaints recorded.
Key statistics
- Total complaints
- 492
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (213)
- Most reported state/territory
- Texas (82)
Where the complaints came from
The 492 complaints recorded on 2 April 2022 were submitted from 340 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 82 | 16.7% |
| California | 67 | 13.6% |
| New York | 30 | 6.1% |
| Florida | 29 | 5.9% |
| Illinois | 21 | 4.3% |
| Michigan | 21 | 4.3% |
| Louisiana | 18 | 3.7% |
| Virginia | 17 | 3.5% |
| Oregon | 15 | 3.0% |
| North Carolina | 14 | 2.8% |
| Other states and territories | 177 | 36.0% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 288 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 288 | 58.5% |
| TV | 98 | 19.9% |
| Internet | 86 | 17.5% |
| Radio | 12 | 2.4% |
| Accessibility | 5 | 1.0% |
| Broadband Story | 1 | 0.2% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
288 complaints were recorded in this category, representing 58.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 213 | 74.0% |
| Availability (including rural call completion) | 21 | 7.3% |
| Billing | 19 | 6.6% |
| Equipment | 12 | 4.2% |
| Number Portability (keeping your number if you change providers) | 12 | 4.2% |
| Interference (including signal jammers) | 4 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.0% |
| Privacy | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
TV complaints
98 complaints were recorded in this category, representing 19.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 65.3% |
| Loud Commercials | 11 | 11.2% |
| Indecency | 9 | 9.2% |
| Billing | 8 | 8.2% |
| Interference | 3 | 3.1% |
| Privacy | 3 | 3.1% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
Internet complaints
86 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 36.0% |
| Billing | 25 | 29.1% |
| Speed | 17 | 19.8% |
| Interference | 7 | 8.1% |
| Equipment | 3 | 3.5% |
| Privacy | 3 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.