FCC Consumer Complaints – 3 April 2022
Introduction
A total of 412 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 3 April 2022, this represented a decline from the 492 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 187 complaints.
Key statistics
- Total complaints
- 412
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (187)
- Most reported state/territory
- California (58)
Where the complaints came from
A total of 412 complaints were recorded on 3 April 2022, with reports originating from 291 cities in 44 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 14.1% |
| Texas | 52 | 12.6% |
| New York | 29 | 7.0% |
| Pennsylvania | 26 | 6.3% |
| Florida | 18 | 4.4% |
| Georgia | 15 | 3.6% |
| Illinois | 12 | 2.9% |
| Maryland | 12 | 2.9% |
| Ohio | 12 | 2.9% |
| Arizona | 10 | 2.4% |
| Other states and territories | 168 | 40.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 259 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 259 | 62.9% |
| TV | 74 | 18.0% |
| Internet | 69 | 16.7% |
| Radio | 5 | 1.2% |
| Accessibility | 4 | 1.0% |
| Emergency | 1 | 0.2% |
Phone complaints
259 complaints were recorded in this category, representing 62.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 187 | 72.2% |
| Billing | 24 | 9.3% |
| Availability (including rural call completion) | 14 | 5.4% |
| Number Portability (keeping your number if you change providers) | 11 | 4.2% |
| Equipment | 9 | 3.5% |
| Interference (including signal jammers) | 5 | 1.9% |
| Privacy | 5 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
TV complaints
74 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 54.1% |
| Indecency | 12 | 16.2% |
| Billing | 11 | 14.9% |
| Loud Commercials | 10 | 13.5% |
| Equipment | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
Internet complaints
69 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 40.6% |
| Billing | 15 | 21.7% |
| Speed | 12 | 17.4% |
| Equipment | 6 | 8.7% |
| Interference | 4 | 5.8% |
| Privacy | 4 | 5.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 187 complaints relating to unwanted calls on this date, representing 45.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (772) 262-3595 | 5 | 2.7% |
| (772) 262-3584 | 4 | 2.1% |
| (586) 327-3919 | 3 | 1.6% |
| (708) 334-0912 | 3 | 1.6% |
| (786) 837-4709 | 3 | 1.6% |
| (772) 262-3587 | 2 | 1.1% |
| (786) 224-8704 | 2 | 1.1% |
| (786) 582-1658 | 2 | 1.1% |
| (786) 734-5796 | 2 | 1.1% |
| (786) 761-4442 | 2 | 1.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (772) 262-3595 | 5 | 2.7% |
| (772) 262-3584 | 4 | 2.1% |
| (772) 262-3587 | 4 | 2.1% |
| (586) 327-3919 | 3 | 1.6% |
| (786) 748-6939 | 3 | 1.6% |
| (786) 761-4442 | 3 | 1.6% |
| (708) 398-0079 | 2 | 1.1% |
| (772) 262-3582 | 2 | 1.1% |
| (786) 224-9289 | 2 | 1.1% |
| (786) 492-2115 | 2 | 1.1% |
Key patterns
- None was reported slightly more often than other service types.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- (772) 262-3595 was reported slightly more often than other business contact numbers.
- (772) 262-3595 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.