FCC Consumer Complaints – 5 April 2022
Introduction
The Federal Communications Commission recorded 945 consumer complaints on Tuesday, 5 April 2022 relating to telecommunications services, this was higher than the 877 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 506 complaints.
Key statistics
- Total complaints
- 945
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (506)
- Most reported state/territory
- California (131)
Where the complaints came from
On 5 April 2022, the 945 complaints recorded by the Federal Communications Commission were reported from 599 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 13.9% |
| Texas | 80 | 8.5% |
| New York | 68 | 7.2% |
| Florida | 66 | 7.0% |
| Michigan | 40 | 4.2% |
| Pennsylvania | 40 | 4.2% |
| Illinois | 39 | 4.1% |
| Colorado | 33 | 3.5% |
| Ohio | 29 | 3.1% |
| Georgia | 27 | 2.9% |
| Other states and territories | 392 | 41.5% |
Location highlight
Complaints in California were reported across 77 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 682 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 682 | 72.2% |
| Internet | 162 | 17.1% |
| TV | 73 | 7.7% |
| Radio | 21 | 2.2% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
682 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 506 | 74.2% |
| Billing | 53 | 7.8% |
| Availability (including rural call completion) | 47 | 6.9% |
| Equipment | 31 | 4.5% |
| Number Portability (keeping your number if you change providers) | 13 | 1.9% |
| Junk Faxes | 11 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Privacy | 6 | 0.9% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 40.1% |
| Availability | 58 | 35.8% |
| Speed | 14 | 8.6% |
| Privacy | 10 | 6.2% |
| Interference | 8 | 4.9% |
| Equipment | 7 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
73 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 34.2% |
| Billing | 19 | 26.0% |
| Loud Commercials | 13 | 17.8% |
| Indecency | 10 | 13.7% |
| Equipment | 2 | 2.7% |
| Interference | 2 | 2.7% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.