FCC Consumer Complaints – 6 April 2022
Introduction
On Wednesday, 6 April 2022, 1029 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 945 complaints recorded the day before. The complaints came from 48 states and territories, with North Carolina reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 559 complaints.
Key statistics
- Total complaints
- 1029
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (559)
- Most reported state/territory
- North Carolina (118)
Where the complaints came from
The 1029 complaints recorded on 6 April 2022 originated from 618 cities across 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in North Carolina, where Whitakers accounted for 79 of the 118 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| North Carolina | 118 | 11.5% |
| California | 107 | 10.4% |
| Texas | 92 | 8.9% |
| Florida | 62 | 6.0% |
| New York | 57 | 5.5% |
| Pennsylvania | 44 | 4.3% |
| Illinois | 40 | 3.9% |
| Georgia | 34 | 3.3% |
| Virginia | 33 | 3.2% |
| Alabama | 31 | 3.0% |
| Other states and territories | 409 | 39.7% |
Location highlight
A large share of complaints in North Carolina originated from Whitakers, which accounted for most reports within the state.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 779 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 779 | 75.7% |
| Internet | 151 | 14.7% |
| TV | 77 | 7.5% |
| Radio | 15 | 1.5% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
779 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 559 | 71.8% |
| Billing | 74 | 9.5% |
| Availability (including rural call completion) | 56 | 7.2% |
| Equipment | 32 | 4.1% |
| Number Portability (keeping your number if you change providers) | 31 | 4.0% |
| Junk Faxes | 9 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Privacy | 7 | 0.9% |
| Interference (including signal jammers) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
151 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 41.7% |
| Billing | 42 | 27.8% |
| Speed | 15 | 9.9% |
| Equipment | 12 | 7.9% |
| Interference | 10 | 6.6% |
| Privacy | 9 | 6.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
77 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 46.8% |
| Billing | 19 | 24.7% |
| Equipment | 6 | 7.8% |
| Indecency | 6 | 7.8% |
| Loud Commercials | 6 | 7.8% |
| Interference | 1 | 1.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.