FCC Consumer Complaints – 7 April 2022
Introduction
On 7 April 2022, the Federal Communications Commission recorded 883 consumer complaints relating to telecommunications services, this represented a decline from the 1029 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 486 complaints.
Key statistics
- Total complaints
- 883
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (486)
- Most reported state/territory
- California (117)
Where the complaints came from
A total of 883 complaints were recorded on 7 April 2022, with reports originating from 593 cities in 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 13.3% |
| New York | 106 | 12.0% |
| Florida | 71 | 8.0% |
| Texas | 66 | 7.5% |
| Ohio | 32 | 3.6% |
| Pennsylvania | 32 | 3.6% |
| Georgia | 28 | 3.2% |
| Illinois | 26 | 2.9% |
| Minnesota | 25 | 2.8% |
| Colorado | 23 | 2.6% |
| Other states and territories | 355 | 40.2% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 670 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 670 | 75.9% |
| Internet | 132 | 14.9% |
| TV | 70 | 7.9% |
| Radio | 8 | 0.9% |
| Accessibility | 3 | 0.3% |
Phone complaints
670 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 486 | 72.5% |
| Billing | 60 | 9.0% |
| Availability (including rural call completion) | 49 | 7.3% |
| Equipment | 28 | 4.2% |
| Number Portability (keeping your number if you change providers) | 18 | 2.7% |
| Privacy | 12 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Interference (including signal jammers) | 5 | 0.7% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
132 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 35.6% |
| Billing | 40 | 30.3% |
| Speed | 19 | 14.4% |
| Equipment | 9 | 6.8% |
| Privacy | 9 | 6.8% |
| Interference | 8 | 6.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
70 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 30.0% |
| Billing | 18 | 25.7% |
| Indecency | 17 | 24.3% |
| Loud Commercials | 9 | 12.9% |
| Equipment | 5 | 7.1% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.