FCC Consumer Complaints – 8 April 2022
Introduction
The Federal Communications Commission recorded 964 consumer complaints on 8 April 2022 relating to telecommunications services, this represented an increase from the 883 complaints recorded the day before. The complaints came from 50 states and territories, with California recording the largest share of reports at 155 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 543 complaints.
Key statistics
- Total complaints
- 964
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (543)
- Most reported state/territory
- California (155)
Where the complaints came from
On 8 April 2022, the 964 complaints recorded by the Federal Communications Commission were reported from 613 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 16.1% |
| Texas | 72 | 7.5% |
| Florida | 65 | 6.7% |
| New York | 50 | 5.2% |
| Ohio | 41 | 4.3% |
| Pennsylvania | 39 | 4.0% |
| New Jersey | 35 | 3.6% |
| Georgia | 33 | 3.4% |
| Massachusetts | 32 | 3.3% |
| Michigan | 29 | 3.0% |
| Other states and territories | 411 | 42.6% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 733 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 733 | 76.0% |
| Internet | 149 | 15.5% |
| TV | 63 | 6.5% |
| Radio | 14 | 1.5% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
733 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 543 | 74.1% |
| Billing | 65 | 8.9% |
| Availability (including rural call completion) | 61 | 8.3% |
| Number Portability (keeping your number if you change providers) | 24 | 3.3% |
| Equipment | 18 | 2.5% |
| Privacy | 9 | 1.2% |
| Junk Faxes | 7 | 1.0% |
| Interference (including signal jammers) | 4 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
149 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 40.9% |
| Availability | 51 | 34.2% |
| Speed | 15 | 10.1% |
| Equipment | 10 | 6.7% |
| Interference | 8 | 5.4% |
| Privacy | 4 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
63 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 34.9% |
| Availability | 20 | 31.7% |
| Loud Commercials | 9 | 14.3% |
| Indecency | 6 | 9.5% |
| Interference | 2 | 3.2% |
| Equipment | 1 | 1.6% |
| Privacy | 1 | 1.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.