FCC Consumer Complaints – 9 April 2022
Introduction
The Federal Communications Commission recorded 676 consumer complaints on 9 April 2022 relating to telecommunications services, this was lower than the 964 complaints recorded the day before. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 460 complaints.
Key statistics
- Total complaints
- 676
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (460)
- Most reported state/territory
- California (112)
Where the complaints came from
The 676 complaints recorded on 9 April 2022 originated from 454 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 16.6% |
| New York | 60 | 8.9% |
| Texas | 59 | 8.7% |
| Florida | 37 | 5.5% |
| Massachusetts | 37 | 5.5% |
| Georgia | 24 | 3.6% |
| Illinois | 22 | 3.3% |
| Washington | 21 | 3.1% |
| Ohio | 19 | 2.8% |
| Pennsylvania | 19 | 2.8% |
| Other states and territories | 266 | 39.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 64 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 551 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 551 | 81.5% |
| Internet | 76 | 11.2% |
| TV | 35 | 5.2% |
| Radio | 10 | 1.5% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
551 complaints were recorded in this category, representing 81.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 460 | 83.5% |
| Billing | 32 | 5.8% |
| Availability (including rural call completion) | 21 | 3.8% |
| Equipment | 14 | 2.5% |
| Number Portability (keeping your number if you change providers) | 13 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Interference (including signal jammers) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
| Privacy | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
76 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 39.5% |
| Availability | 23 | 30.3% |
| Speed | 12 | 15.8% |
| Privacy | 5 | 6.6% |
| Interference | 4 | 5.3% |
| Equipment | 2 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
35 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 12 | 34.3% |
| Billing | 10 | 28.6% |
| Availability | 8 | 22.9% |
| Indecency | 4 | 11.4% |
| Equipment | 1 | 2.9% |
Loud Commercials and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
460 complaints relating to unwanted calls were recorded on this date, accounting for 68% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 914-5137 | 5 | 1.1% |
| (929) 553-5371 | 3 | 0.7% |
| (341) 777-6063 | 2 | 0.4% |
| (347) 258-4480 | 2 | 0.4% |
| (470) 907-3624 | 2 | 0.4% |
| (505) 353-7840 | 2 | 0.4% |
| (602) 607-8581 | 2 | 0.4% |
| (619) 430-4004 | 2 | 0.4% |
| (657) 206-9119 | 2 | 0.4% |
| (661) 229-9996 | 2 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- (877) 914-5137 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.