FCC Consumer Complaints – 10 April 2022
Introduction
On 10 April 2022, 433 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 676 complaints the previous day. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 226 complaints.
Key statistics
- Total complaints
- 433
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (226)
- Most reported state/territory
- California (59)
Where the complaints came from
On 10 April 2022, the 433 complaints recorded by the Federal Communications Commission were reported from 311 cities across 42 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 13.6% |
| Georgia | 31 | 7.2% |
| Florida | 29 | 6.7% |
| New York | 28 | 6.5% |
| Texas | 27 | 6.2% |
| Pennsylvania | 23 | 5.3% |
| Colorado | 14 | 3.2% |
| Illinois | 14 | 3.2% |
| Michigan | 14 | 3.2% |
| Minnesota | 14 | 3.2% |
| Other states and territories | 179 | 41.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 303 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 303 | 70.0% |
| Internet | 88 | 20.3% |
| TV | 29 | 6.7% |
| Radio | 8 | 1.8% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 2 | 0.5% |
| Broadband Story | 1 | 0.2% |
Phone complaints
303 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 226 | 74.6% |
| Billing | 23 | 7.6% |
| Availability (including rural call completion) | 22 | 7.3% |
| Equipment | 11 | 3.6% |
| Number Portability (keeping your number if you change providers) | 10 | 3.3% |
| Privacy | 4 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.0% |
| Interference (including signal jammers) | 2 | 0.7% |
| Junk Faxes | 2 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
88 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 36.4% |
| Billing | 24 | 27.3% |
| Speed | 12 | 13.6% |
| Equipment | 8 | 9.1% |
| Privacy | 7 | 8.0% |
| Interference | 5 | 5.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
226 complaints relating to unwanted calls were recorded on this date, accounting for 52.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (305) 413-8573 | 5 | 2.2% |
| (305) 413-9080 | 3 | 1.3% |
| (305) 413-8572 | 2 | 0.9% |
| (719) 838-9443 | 2 | 0.9% |
| (929) 418-1884 | 2 | 0.9% |
| (202) 951-2772 | 1 | 0.4% |
| (215) 930-4234 | 1 | 0.4% |
| (252) 218-8834 | 1 | 0.4% |
| (267) 369-5841 | 1 | 0.4% |
| (304) 308-1092 | 1 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- (305) 413-8573 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.