FCC Consumer Complaints – 11 April 2022
Introduction
On 11 April 2022, the Federal Communications Commission recorded 946 consumer complaints relating to telecommunications services, this represented an increase from the 433 complaints recorded the day before. Reports were received from 50 states and territories, with California accounting for the largest number of submissions at 159 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 489 complaints.
Key statistics
- Total complaints
- 946
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (489)
- Most reported state/territory
- California (159)
Where the complaints came from
The 946 complaints recorded on 11 April 2022 were submitted from 589 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 159 | 16.8% |
| Florida | 69 | 7.3% |
| Georgia | 65 | 6.9% |
| Texas | 63 | 6.7% |
| New York | 55 | 5.8% |
| Tennessee | 40 | 4.2% |
| Washington | 36 | 3.8% |
| Ohio | 34 | 3.6% |
| Illinois | 32 | 3.4% |
| Pennsylvania | 31 | 3.3% |
| Other states and territories | 360 | 38.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 709 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 709 | 74.9% |
| Internet | 153 | 16.2% |
| TV | 58 | 6.1% |
| Radio | 19 | 2.0% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
709 complaints were recorded in this category, representing 74.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 489 | 69.0% |
| Billing | 95 | 13.4% |
| Availability (including rural call completion) | 36 | 5.1% |
| Equipment | 32 | 4.5% |
| Privacy | 23 | 3.2% |
| Number Portability (keeping your number if you change providers) | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Junk Faxes | 5 | 0.7% |
| Interference (including signal jammers) | 4 | 0.6% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
153 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 39.9% |
| Billing | 47 | 30.7% |
| Interference | 16 | 10.5% |
| Speed | 13 | 8.5% |
| Equipment | 11 | 7.2% |
| Privacy | 5 | 3.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
58 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 32.8% |
| Availability | 15 | 25.9% |
| Loud Commercials | 10 | 17.2% |
| Indecency | 9 | 15.5% |
| Equipment | 3 | 5.2% |
| Interference | 2 | 3.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
Unwanted calls
There were 489 complaints relating to unwanted calls on this date, representing 51.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (954) 676-1502 | 6 | 1.2% |
| (440) 335-5182 | 3 | 0.6% |
| (305) 407-7983 | 2 | 0.4% |
| (305) 432-1809 | 2 | 0.4% |
| (305) 433-1613 | 2 | 0.4% |
| (385) 225-1292 | 2 | 0.4% |
| (484) 510-1064 | 2 | 0.4% |
| (843) 585-4135 | 2 | 0.4% |
| (201) 200-0012 | 1 | 0.2% |
| (202) 281-7796 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (954) 676-1502 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.