FCC Consumer Complaints – 12 April 2022
Introduction
The Federal Communications Commission recorded 915 consumer complaints on 12 April 2022 relating to telecommunications services, this was lower than the 946 complaints recorded the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 515 complaints.
Key statistics
- Total complaints
- 915
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (515)
- Most reported state/territory
- California (138)
Where the complaints came from
The 915 complaints recorded on 12 April 2022 were submitted from 599 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 138 | 15.1% |
| New York | 74 | 8.1% |
| Texas | 60 | 6.6% |
| Florida | 52 | 5.7% |
| Georgia | 38 | 4.2% |
| Illinois | 35 | 3.8% |
| Ohio | 35 | 3.8% |
| Pennsylvania | 35 | 3.8% |
| Arizona | 27 | 3.0% |
| Colorado | 26 | 2.8% |
| Other states and territories | 394 | 43.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 712 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 712 | 77.8% |
| Internet | 123 | 13.4% |
| TV | 52 | 5.7% |
| Radio | 16 | 1.7% |
| Emergency | 6 | 0.7% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
712 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 515 | 72.3% |
| Billing | 64 | 9.0% |
| Availability (including rural call completion) | 49 | 6.9% |
| Equipment | 28 | 3.9% |
| Junk Faxes | 23 | 3.2% |
| Number Portability (keeping your number if you change providers) | 20 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 3 | 0.4% |
| Privacy | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
123 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 40.7% |
| Billing | 46 | 37.4% |
| Speed | 14 | 11.4% |
| Interference | 7 | 5.7% |
| Privacy | 4 | 3.3% |
| Equipment | 2 | 1.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
52 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 46.2% |
| Loud Commercials | 9 | 17.3% |
| Availability | 7 | 13.5% |
| Equipment | 7 | 13.5% |
| Indecency | 3 | 5.8% |
| Interference | 2 | 3.8% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 515 complaints relating to unwanted calls were recorded on this date, representing 56.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (555) 555-5555 | 5 | 1.0% |
| (305) 434-5830 | 3 | 0.6% |
| (305) 849-6593 | 2 | 0.4% |
| (646) 568-9205 | 2 | 0.4% |
| (838) 384-3806 | 2 | 0.4% |
| (949) 603-3852 | 2 | 0.4% |
| (202) 451-8457 | 1 | 0.2% |
| (205) 503-0198 | 1 | 0.2% |
| (206) 220-4888 | 1 | 0.2% |
| (206) 844-2678 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (555) 555-5555 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.