FCC Consumer Complaints – 13 April 2022
Introduction
A total of 897 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 13 April 2022, this represented a decline from the 915 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 496 complaints.
Key statistics
- Total complaints
- 897
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (496)
- Most reported state/territory
- California (132)
Where the complaints came from
Reports recorded on 13 April 2022 show 897 complaints originating from 596 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 14.7% |
| Texas | 74 | 8.2% |
| Florida | 71 | 7.9% |
| Illinois | 48 | 5.4% |
| New York | 46 | 5.1% |
| North Carolina | 38 | 4.2% |
| Pennsylvania | 32 | 3.6% |
| Colorado | 27 | 3.0% |
| Ohio | 25 | 2.8% |
| Washington | 24 | 2.7% |
| Other states and territories | 377 | 42.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 692 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 692 | 77.1% |
| Internet | 132 | 14.7% |
| TV | 54 | 6.0% |
| Radio | 10 | 1.1% |
| Broadband Story | 4 | 0.4% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
692 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 496 | 71.7% |
| Billing | 54 | 7.8% |
| Availability (including rural call completion) | 48 | 6.9% |
| Equipment | 39 | 5.6% |
| Number Portability (keeping your number if you change providers) | 24 | 3.5% |
| Junk Faxes | 13 | 1.9% |
| Privacy | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
132 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 37.9% |
| Billing | 48 | 36.4% |
| Speed | 15 | 11.4% |
| Equipment | 8 | 6.1% |
| Interference | 8 | 6.1% |
| Privacy | 3 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 48.1% |
| Availability | 16 | 29.6% |
| Indecency | 4 | 7.4% |
| Loud Commercials | 4 | 7.4% |
| Equipment | 2 | 3.7% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.