FCC Consumer Complaints – 14 April 2022
Introduction
A total of 887 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 14 April 2022, this was lower than the 897 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 532 complaints.
Key statistics
- Total complaints
- 887
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (532)
- Most reported state/territory
- California (115)
Where the complaints came from
Reports recorded on 14 April 2022 show 887 complaints originating from 606 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 13.0% |
| Florida | 80 | 9.0% |
| New York | 71 | 8.0% |
| Texas | 61 | 6.9% |
| Illinois | 38 | 4.3% |
| Georgia | 34 | 3.8% |
| Arizona | 30 | 3.4% |
| North Carolina | 30 | 3.4% |
| Ohio | 25 | 2.8% |
| Michigan | 24 | 2.7% |
| Other states and territories | 378 | 42.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 690 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 690 | 77.8% |
| Internet | 112 | 12.6% |
| TV | 66 | 7.4% |
| Radio | 12 | 1.4% |
| Accessibility | 5 | 0.6% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
690 complaints were recorded in this category, representing 77.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 532 | 77.1% |
| Availability (including rural call completion) | 44 | 6.4% |
| Billing | 39 | 5.7% |
| Number Portability (keeping your number if you change providers) | 29 | 4.2% |
| Equipment | 22 | 3.2% |
| Junk Faxes | 7 | 1.0% |
| Interference (including signal jammers) | 6 | 0.9% |
| Privacy | 6 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Number Portability (keeping your number if you change providers).
Internet complaints
112 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 31.3% |
| Availability | 29 | 25.9% |
| Speed | 16 | 14.3% |
| Privacy | 13 | 11.6% |
| Interference | 12 | 10.7% |
| Equipment | 7 | 6.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
66 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 39.4% |
| Availability | 16 | 24.2% |
| Loud Commercials | 15 | 22.7% |
| Indecency | 4 | 6.1% |
| Equipment | 3 | 4.5% |
| Interference | 1 | 1.5% |
| Privacy | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.