FCC Consumer Complaints – 15 April 2022
Introduction
A total of 741 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 April 2022, this was lower than the 887 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 405 complaints.
Key statistics
- Total complaints
- 741
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (405)
- Most reported state/territory
- California (107)
Where the complaints came from
The 741 complaints recorded on 15 April 2022 were submitted from 503 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 14.4% |
| Texas | 76 | 10.3% |
| Florida | 73 | 9.9% |
| New York | 57 | 7.7% |
| North Carolina | 29 | 3.9% |
| Ohio | 29 | 3.9% |
| Pennsylvania | 25 | 3.4% |
| Arizona | 21 | 2.8% |
| Georgia | 21 | 2.8% |
| Minnesota | 21 | 2.8% |
| Other states and territories | 282 | 38.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 546 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 546 | 73.7% |
| Internet | 144 | 19.4% |
| TV | 38 | 5.1% |
| Radio | 9 | 1.2% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
546 complaints were recorded in this category, representing 73.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 405 | 74.2% |
| Availability (including rural call completion) | 47 | 8.6% |
| Billing | 43 | 7.9% |
| Equipment | 21 | 3.8% |
| Number Portability (keeping your number if you change providers) | 16 | 2.9% |
| Privacy | 9 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
144 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 38.2% |
| Billing | 43 | 29.9% |
| Speed | 19 | 13.2% |
| Equipment | 11 | 7.6% |
| Privacy | 11 | 7.6% |
| Interference | 5 | 3.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 42.1% |
| Availability | 9 | 23.7% |
| Loud Commercials | 6 | 15.8% |
| Equipment | 4 | 10.5% |
| Indecency | 3 | 7.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.