FCC Consumer Complaints – 16 April 2022
Introduction
A total of 377 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 16 April 2022, this was lower than the 741 complaints recorded the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 166 complaints.
Key statistics
- Total complaints
- 377
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (166)
- Most reported state/territory
- California (66)
Where the complaints came from
Across 267 cities in 46 states and territories, a total of 377 complaints were recorded on 16 April 2022. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 17.5% |
| Texas | 34 | 9.0% |
| New York | 30 | 8.0% |
| Florida | 22 | 5.8% |
| Illinois | 20 | 5.3% |
| Washington | 15 | 4.0% |
| Pennsylvania | 13 | 3.4% |
| Ohio | 12 | 3.2% |
| Georgia | 11 | 2.9% |
| North Carolina | 11 | 2.9% |
| Other states and territories | 143 | 37.9% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 247 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 247 | 65.5% |
| Internet | 91 | 24.1% |
| TV | 28 | 7.4% |
| Radio | 9 | 2.4% |
| Accessibility | 2 | 0.5% |
Phone complaints
247 complaints were recorded in this category, representing 65.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 166 | 67.2% |
| Billing | 25 | 10.1% |
| Availability (including rural call completion) | 21 | 8.5% |
| Equipment | 11 | 4.5% |
| Number Portability (keeping your number if you change providers) | 10 | 4.0% |
| Privacy | 6 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.6% |
| Interference (including signal jammers) | 3 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
91 complaints were recorded in this category, representing 24.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 33.0% |
| Billing | 23 | 25.3% |
| Privacy | 17 | 18.7% |
| Speed | 14 | 15.4% |
| Interference | 5 | 5.5% |
| Equipment | 2 | 2.2% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Privacy.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.