FCC Consumer Complaints – 19 April 2022
Introduction
On Tuesday, 19 April 2022, the Federal Communications Commission recorded 851 consumer complaints relating to telecommunications services, this represented an increase from the 750 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 388 complaints.
Key statistics
- Total complaints
- 851
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (388)
- Most reported state/territory
- California (93)
Where the complaints came from
Across 584 cities in 48 states and territories, a total of 851 complaints were recorded on 19 April 2022. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 10.9% |
| Texas | 77 | 9.0% |
| Florida | 71 | 8.3% |
| New York | 64 | 7.5% |
| Georgia | 40 | 4.7% |
| Illinois | 39 | 4.6% |
| Pennsylvania | 35 | 4.1% |
| Maryland | 26 | 3.1% |
| New Jersey | 26 | 3.1% |
| Ohio | 25 | 2.9% |
| Other states and territories | 355 | 41.7% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 596 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 596 | 70.0% |
| Internet | 171 | 20.1% |
| TV | 53 | 6.2% |
| Radio | 25 | 2.9% |
| Accessibility | 6 | 0.7% |
Phone complaints
596 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 388 | 65.1% |
| Billing | 81 | 13.6% |
| Availability (including rural call completion) | 43 | 7.2% |
| Equipment | 35 | 5.9% |
| Number Portability (keeping your number if you change providers) | 13 | 2.2% |
| Junk Faxes | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Interference (including signal jammers) | 7 | 1.2% |
| Privacy | 7 | 1.2% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
171 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 39.2% |
| Availability | 64 | 37.4% |
| Speed | 13 | 7.6% |
| Interference | 12 | 7.0% |
| Equipment | 8 | 4.7% |
| Privacy | 7 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
53 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 43.4% |
| Availability | 13 | 24.5% |
| Indecency | 6 | 11.3% |
| Equipment | 5 | 9.4% |
| Loud Commercials | 5 | 9.4% |
| Interference | 1 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.