FCC Consumer Complaints – 20 April 2022
Introduction
The Federal Communications Commission recorded 903 consumer complaints on Wednesday, 20 April 2022 relating to telecommunications services, this represented an increase from the 851 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 496 complaints.
Key statistics
- Total complaints
- 903
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (496)
- Most reported state/territory
- California (146)
Where the complaints came from
On 20 April 2022, the 903 complaints recorded by the Federal Communications Commission were reported from 573 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 16.2% |
| Texas | 80 | 8.9% |
| Florida | 62 | 6.9% |
| New York | 51 | 5.6% |
| Illinois | 38 | 4.2% |
| North Carolina | 36 | 4.0% |
| Georgia | 32 | 3.5% |
| Virginia | 30 | 3.3% |
| Pennsylvania | 27 | 3.0% |
| New Jersey | 25 | 2.8% |
| Other states and territories | 373 | 41.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 69 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 691 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 691 | 76.5% |
| Internet | 144 | 15.9% |
| TV | 51 | 5.6% |
| Radio | 8 | 0.9% |
| Emergency | 5 | 0.6% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
691 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 496 | 71.8% |
| Billing | 62 | 9.0% |
| Availability (including rural call completion) | 47 | 6.8% |
| Equipment | 35 | 5.1% |
| Number Portability (keeping your number if you change providers) | 18 | 2.6% |
| Junk Faxes | 14 | 2.0% |
| Privacy | 9 | 1.3% |
| Interference (including signal jammers) | 5 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
144 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 40.3% |
| Billing | 44 | 30.6% |
| Privacy | 13 | 9.0% |
| Equipment | 11 | 7.6% |
| Speed | 10 | 6.9% |
| Interference | 8 | 5.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 33.3% |
| Billing | 15 | 29.4% |
| Loud Commercials | 8 | 15.7% |
| Interference | 6 | 11.8% |
| Equipment | 2 | 3.9% |
| Indecency | 2 | 3.9% |
| Privacy | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 496 complaints relating to unwanted calls on this date, representing 54.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (949) 603-3852 | 5 | 1.0% |
| (954) 774-9009 | 3 | 0.6% |
| (555) 555-5555 | 2 | 0.4% |
| (561) 591-6449 | 2 | 0.4% |
| (786) 676-7321 | 2 | 0.4% |
| (855) 206-6970 | 2 | 0.4% |
| (888) 206-6385 | 2 | 0.4% |
| (949) 603-3560 | 2 | 0.4% |
| (202) 243-2142 | 1 | 0.2% |
| (202) 951-5862 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (949) 603-3852 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.