FCC Consumer Complaints – 21 April 2022
Introduction
A total of 876 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 21 April 2022, this was lower than the 903 complaints recorded the day before. Complaints were reported across 51 states and territories, and California generated the highest number of submissions with 142 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 459 complaints.
Key statistics
- Total complaints
- 876
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (459)
- Most reported state/territory
- California (142)
Where the complaints came from
The 876 complaints recorded on 21 April 2022 were submitted from 591 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 16.2% |
| Florida | 66 | 7.5% |
| Texas | 65 | 7.4% |
| New York | 43 | 4.9% |
| Ohio | 41 | 4.7% |
| Virginia | 38 | 4.3% |
| Georgia | 34 | 3.9% |
| Pennsylvania | 32 | 3.7% |
| New Jersey | 29 | 3.3% |
| Illinois | 26 | 3.0% |
| Other states and territories | 356 | 40.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 80 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 654 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 654 | 74.7% |
| Internet | 147 | 16.8% |
| TV | 55 | 6.3% |
| Radio | 12 | 1.4% |
| Accessibility | 6 | 0.7% |
| Emergency | 2 | 0.2% |
Phone complaints
654 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 459 | 70.2% |
| Billing | 66 | 10.1% |
| Availability (including rural call completion) | 46 | 7.0% |
| Equipment | 28 | 4.3% |
| Number Portability (keeping your number if you change providers) | 22 | 3.4% |
| Privacy | 13 | 2.0% |
| Junk Faxes | 8 | 1.2% |
| Interference (including signal jammers) | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
147 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 37.4% |
| Billing | 50 | 34.0% |
| Equipment | 13 | 8.8% |
| Speed | 12 | 8.2% |
| Privacy | 11 | 7.5% |
| Interference | 6 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
55 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 38.2% |
| Availability | 13 | 23.6% |
| Equipment | 7 | 12.7% |
| Loud Commercials | 7 | 12.7% |
| Indecency | 4 | 7.3% |
| Privacy | 2 | 3.6% |
| Interference | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.