FCC Consumer Complaints – 22 April 2022
Introduction
On Friday, 22 April 2022, the Federal Communications Commission recorded 767 consumer complaints relating to telecommunications services, complaint volume fell from 876 complaints the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 403 complaints.
Key statistics
- Total complaints
- 767
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (403)
- Most reported state/territory
- California (117)
Where the complaints came from
A total of 767 complaints were recorded on 22 April 2022, with reports originating from 547 cities in 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 15.3% |
| Texas | 69 | 9.0% |
| Florida | 55 | 7.2% |
| Illinois | 38 | 5.0% |
| New York | 38 | 5.0% |
| Arizona | 31 | 4.0% |
| North Carolina | 31 | 4.0% |
| Ohio | 31 | 4.0% |
| Michigan | 28 | 3.7% |
| Georgia | 27 | 3.5% |
| Other states and territories | 301 | 39.2% |
Location highlight
Complaints in California were reported across 70 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 546 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 546 | 71.2% |
| Internet | 146 | 19.0% |
| TV | 50 | 6.5% |
| Radio | 17 | 2.2% |
| Accessibility | 5 | 0.7% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
546 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 403 | 73.8% |
| Billing | 51 | 9.3% |
| Availability (including rural call completion) | 38 | 7.0% |
| Equipment | 22 | 4.0% |
| Number Portability (keeping your number if you change providers) | 12 | 2.2% |
| Interference (including signal jammers) | 8 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Junk Faxes | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
146 complaints were recorded in this category, representing 19.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 35.6% |
| Billing | 51 | 34.9% |
| Speed | 13 | 8.9% |
| Equipment | 12 | 8.2% |
| Privacy | 11 | 7.5% |
| Interference | 7 | 4.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 40.0% |
| Availability | 16 | 32.0% |
| Loud Commercials | 5 | 10.0% |
| Indecency | 3 | 6.0% |
| Interference | 3 | 6.0% |
| Equipment | 2 | 4.0% |
| Privacy | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.