FCC Consumer Complaints – 23 April 2022
Introduction
The Federal Communications Commission recorded 386 consumer complaints on Saturday, 23 April 2022 relating to telecommunications services, this was lower than the 767 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 171 complaints.
Key statistics
- Total complaints
- 386
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (171)
- Most reported state/territory
- California (57)
Where the complaints came from
A total of 386 complaints were recorded on 23 April 2022, with reports originating from 287 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 14.8% |
| Texas | 30 | 7.8% |
| Florida | 25 | 6.5% |
| New York | 20 | 5.2% |
| Georgia | 19 | 4.9% |
| South Carolina | 16 | 4.1% |
| Ohio | 14 | 3.6% |
| Illinois | 11 | 2.8% |
| Massachusetts | 11 | 2.8% |
| Alabama | 10 | 2.6% |
| Other states and territories | 173 | 44.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 266 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 266 | 68.9% |
| Internet | 81 | 21.0% |
| TV | 24 | 6.2% |
| Radio | 10 | 2.6% |
| Accessibility | 2 | 0.5% |
| Request for Dispute Assistance | 2 | 0.5% |
| Emergency | 1 | 0.3% |
Phone complaints
266 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 171 | 64.3% |
| Billing | 31 | 11.7% |
| Availability (including rural call completion) | 23 | 8.6% |
| Equipment | 13 | 4.9% |
| Number Portability (keeping your number if you change providers) | 11 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.6% |
| Privacy | 5 | 1.9% |
| Interference (including signal jammers) | 3 | 1.1% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
81 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 46.9% |
| Billing | 22 | 27.2% |
| Interference | 8 | 9.9% |
| Speed | 8 | 9.9% |
| Equipment | 3 | 3.7% |
| Privacy | 2 | 2.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.