FCC Consumer Complaints – 24 April 2022
Introduction
A total of 297 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 24 April 2022, complaint volume fell from 386 complaints the day before. Complaints were reported across 40 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 297
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (98)
- Most reported state/territory
- California (34)
Where the complaints came from
The 297 complaints recorded on 24 April 2022 were submitted from 235 cities across 40 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 11.4% |
| Texas | 32 | 10.8% |
| Florida | 24 | 8.1% |
| New York | 18 | 6.1% |
| Nevada | 17 | 5.7% |
| North Carolina | 14 | 4.7% |
| Illinois | 12 | 4.0% |
| Louisiana | 11 | 3.7% |
| Georgia | 10 | 3.4% |
| New Jersey | 9 | 3.0% |
| Other states and territories | 116 | 39.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 172 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 172 | 57.9% |
| Internet | 74 | 24.9% |
| TV | 37 | 12.5% |
| Radio | 6 | 2.0% |
| Accessibility | 4 | 1.3% |
| Emergency | 3 | 1.0% |
| Broadband Story | 1 | 0.3% |
Phone complaints
172 complaints were recorded in this category, representing 57.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 98 | 57.0% |
| Billing | 28 | 16.3% |
| Availability (including rural call completion) | 10 | 5.8% |
| Equipment | 8 | 4.7% |
| Number Portability (keeping your number if you change providers) | 8 | 4.7% |
| Privacy | 7 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.3% |
| Interference (including signal jammers) | 3 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
74 complaints were recorded in this category, representing 24.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 45.9% |
| Availability | 26 | 35.1% |
| Privacy | 7 | 9.5% |
| Speed | 3 | 4.1% |
| Equipment | 2 | 2.7% |
| Interference | 2 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 35.1% |
| Availability | 11 | 29.7% |
| Loud Commercials | 7 | 18.9% |
| Equipment | 2 | 5.4% |
| Privacy | 2 | 5.4% |
| Indecency | 1 | 2.7% |
| Interference | 1 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.